Frequently Asked Questions

Depending on the security settings of your device, the email may be automatically blocked or sorted into the spam folder. In addition, some countries have very strict security settings, which may prevent emails from the reservation system from being delivered. Therefore, please make sure to record the reservation number displayed on the reservation completion screen (for example, by taking a screenshot). You can check your reservation details by entering your reservation number and name at the link below: https://book.seacruise.jp/reservations/verify?lng=ja-JP If you do not know your reservation number, please contact us separately. The reservation number is also included in the payment email.

The timing of the refund to your credit card varies depending on your credit card company. (In most cases, it usually takes several business days.) If you would like to check the detailed status of your refund, please contact your credit card company directly.

The following credit cards can be used on this reservation site ・VISA ・MASTER ・JCB ・AMEX ・DINERS Prepaid and debit cards are also accepted. Other payment methods, including QR payments, are not available. Only credit cards that support 3D Secure are accepted.

We apologize for the inconvenience. We can accept your reservation by phone or email, so please contact the Seacruise inquiry desk (xxxx@xx.com) with the following information: Name: Plan Name: Number of People: Date and Time: Other Requests: Please also try making a reservation via the following site: xxxx@klook.com

We apologize for the inconvenience, but this reservation site only accepts credit card payments. WeChat Pay, Alipay, and other payment methods cannot be used. Thank you for your understanding.